Netflix is an awesome video streaming service, with an amazing library of TV shows and movies and originals. Netflix users nowadays specifically seem to be loving their originals which has also garnered them a lot of new users. But there are some problems users have to face while streaming on Netflix and those can be very annoying if they happen abruptly while you were watching something.
What is error code: m7121-1331 in Netflix?
The error code: m7121-1331 in Netflix is primarily encountered when the users use Netflix in an unsupported browser, as described by Netflix. The error code M7111-1331-4027 is also similar to the error code m7121-1331-P7 and both of them are caused by similar reasons.
Here are also some more causes which cause the error code m7121-1331-P7 in Netflix as reported by users –
- Using an unsupported browser – Netflix has already stated this as the reason for the error and there are some browsers which are unsupported and if you use any of them, then Netflix won’t work.
- Corrupted browser extensions – Browsers extensions are corrupted and are conflicting with Netflix.
- Browser cache and cookies need to be cleared – Browser cache and Netflix cookies have to be cleared.
- Chrome browser is corrupted – The installation files of the Chrome browser is corrupted and needs to be fixed.
- Netflix is down – Netflix is facing an outage and their servers are not responding.
- Using an outdated browser – Your browser has not been updated in a long time and needs to be updated.
How to fix error code: m7121-1331-P7 in Netflix?
The reasons which cause the error code m7121-1331-P7 or the error code M7111-1331-4027 are stated above and the solutions which apply to them are stated below –
1. Use a supported browser
The following are the browsers which Netflix currently supports –
- Google Chrome version 64 or later on Windows 7 or later, Mac OS X 10.10 or later, Chrome OS or Linux builds.
- Microsoft Edge on Windows 10.
- Internet Explorer 11 or later on Windows 8.1 or later.
- Mozilla Firefox version 59 or later on Windows 7 or later or Mac OS X 10.10 or later. (Only stable builds by Mozilla are supported, others are not)
- Safari on Mac OS X 10.10 or later(supported on all 2012 or later models and on some 2011 models)
If you are using any other browsers, then they are not supported by Netflix and you will experience problems while streaming, so it’s better to switch to any one of them from the list above.
2. Check if Netflix is down
Netflix could be experiencing some problems at their end and their servers could not be responding because of that. So go and check on their status page or on Twitter, if Netflix indeed if facing any problems on their end, if they are you will have to wait it out.
3. Disable Chrome extensions
Extensions in the browser make our workflow easier and add a lot of exciting features to the websites we visit. But sometimes these can also cause conflicts with some of the websites we visit like Netflix. You should disable all the redundant extensions which are added in your browser, as some of them could be causing this error in Netflix.
- First on the extensions page of Chrome by heading to ‘chrome://extensions’ or you just also right-click on an extension and then click on manage.
- Then turn off all the extensions and then restart your browser.
- Turn them on one by one and check if Netflix is working.
- Find the corrupted extension and remove it and turn on the rest of them and enjoy streaming on Netflix.
4. Update & reinstall Chrome
Many people complain that only in Google Chrome that they are encountering this error code m7121-1331-p7, while in other browsers Netflix is working absolutely well. This could mean that the installation files in Chrome are corrupted and require a fresh install. It would also be correct to install the latest version of Chrome, as there could be bugs or errors in the current version that you are using.
- To uninstall the Chrome browser, first head over to the Control Panel. Search for it from the Start menu search option.
- Then click on the ‘Programs and Features’ option.
- Then select the Chrome browser from the list of programs.
- Then click on ‘Uninstall‘.
- Now download the latest version of Google Chrome from this link.
- Then install the latest version by following the on-screen instructions of the installer.
- When Chrome is installed, sign back into Netflix and try streaming again.
5. Clear browser cache & cookies
Many times cache in your browser which has not been cleared from a long time can cause problems. To clear your browser cache follow these steps –
- Open your browser settings from the options at the top right corner menu.
- Then search for ‘Clear browsing data’ and click on the ‘Clear browsing data’ option in the ‘Privacy and security’ section.
- Select the ‘Cached images and files’ option and change the time range to ‘All time’.
- Then click on ‘Clear data’.
- In order to clear Netflix cookies, simply visit ‘netflix.com/clearcookies’ in your browser and you will be logged out and your Netflix cookies will be deleted.
- Now having your cache and cookies deleted, restart your browser.
- After restarting log back into Netflix and then try streaming again.
6. Update Widevine
Widevine is a plugin developed by Google which is used by media companies to deliver premium content securely to browsers. Content can be easily encrypted and securely delivered using this.
Go to ‘chrome://components’ and search for ‘Widevine Content Decryption Module’ and click on ‘Check for update’. If there are any updates available, then it will be updated and your problem will be fixed.